When you place an order, you want to know one thing: when will it arrive? That is why we show an estimated delivery date at checkout, before you pay. Here is what happens behind the scenes.
Step 1 — Payment confirmed
All orders are prepaid. As soon as your payment is approved, the order is confirmed and you receive an email with your order number.
Step 2 — Processing (usually 1–2 business days)
Our fulfillment partners pick, check and pack your items. Orders placed on weekends or U.S. public holidays start processing on the next business day.
Step 3 — Shipped
When your package leaves the warehouse, the order status changes to Shipped and you get the carrier name and tracking number.
Step 4 — On the way and delivered
You can follow the package on the carrier's website or on our order tracking page. Most carriers update tracking several times a day.
How the delivery date is calculated
The date you see at checkout combines:
- the processing time for the items in your cart
- the shipping method you choose
- your delivery address (state and ZIP code)
- weekends and public holidays
It is an estimate, but it is based on real carrier transit times — not a guess.
Tips for a smooth delivery
- Double-check your street address, apartment number and ZIP code
- Use a phone number where the carrier can reach you
- If you won't be home, consider delivery to your workplace
Something wrong?
If tracking hasn't updated for several days, or your package arrives damaged, message us with your order number and a photo. We'll sort it out quickly.