We want you to love what you buy. If something isn't right, you can return eligible items within 30 days of delivery. Here is how it works.
What can be returned
Most items can be returned if they are:
- in new, unused condition
- in the original packaging where possible
- returned with all accessories, manuals and free gifts
Some items can't be returned for hygiene or safety reasons — for example opened personal-care products. This is noted on the product page.
How to start a return
- Sign in and open My orders in your account.
- Choose the order and the item you want to return, or contact us with your order number.
- Tell us the reason — this helps us improve.
- We'll reply with return instructions and the address to send it to.
Packing your return
Use a sturdy box, protect fragile items and include a note with your order number. Keep the shipping receipt and tracking number until your refund arrives.
Your refund
Once the item arrives and is checked, we refund the original payment method. Banks usually show the refund within 5–10 business days. You'll get an email as soon as the refund is issued.
Damaged or wrong item?
If your order arrived damaged, defective or isn't what you ordered, contact us within 48 hours with a photo. We'll replace it or refund you — and you won't pay for return shipping.
Questions about a return? Our customer care team is happy to help.